Why is it so important to use a seasoned Philippines Call Center Consultant? Because someone with the proper experience and knowledge can easily help you to avoid costly mistakes and minimize the learning curve.

Philippines Call Center Outsourcing Consultant

Zachary Williamson is a seasoned Philippines call center consultant. Born and raised in the US, Zachary has been living and working in the Philippines since 2006 running call center and outsourcing projects ranging from in-bound customer service to out-bound lead generation. That being said, Zachary also focuses on non-voice contact center outsourcing such as IT, web development and SEO. Zachary has a long track record of working with some of the largest financial institutions in America like Wachovia and Citizens Trust Financial but also caters to small and mid-sized firms looking for a Philippines Call Center Consultant.

Philippines Call Center Consulting

I have over 14 years of call center experience and have setup call center facilities in the US, India, Romania and the Philippines. I think the most important thing I bring to the table as a Philippines Call Center Consultant is my extensive experience in outsourcing but more importantly my ability to bridge culture gaps, bringing working teams together to seamlessly work as one. Even though English is widely spoken in the Philippines I took the time and effort to learn how to speak Tagalog so I could better understand the culture and mannerisms of the Filipino work place. Naiintindihan ko ang buhay ng mga Filipino talaga and this level respect has lead to my success in the country.

Other than being fully acclimated to doing call center business in the Philippines, I have also learned many valuable things as a Philippines Outsourcing Consultant. Things like how to file corporations and branch offices, Filipino labor laws, call center outsourcing tax codes, commercial real estate acquisition via lease or purchase and lastly my most requested call center consulting service, call center infrastructure IT and dialer setup!

Please feel free to contact me directly for a free consultation.

Zachary Williamson

A good call center trainer can make all the difference in any call center but more so when outsourcing processes to other countries. The reason is because of the inherent culture and lifestyle differences between the US and countries like India the Philippines and Eastern Europe. In my experience, most of the popular offshore call center destinations already have American influences. That being said, I still believe it is mission critical to have an American trainer that works directly with the agents on the call center floor to help bridge the gap.

Here are the areas where I feel having an American call center trainer in an offshore facility can help…

• Culture- How Americans think and behave
• Language- accent training, vocabulary, American expressions, idioms
• Industry Specifics- industries like customer service, software, mortgages, insurance, etc. and the terminology that surrounds them
• Basic Phone Skills- phone etiquette, voice fluctuations and communications skills

American Culture Training

Each country has it’s own culture that is unmistakably their own. Things that might come across as rude and inappropriate in some cultures could be a social norm in others. Furthermore, America itself has culture differences just within it’s own states. A call center agent should be prepared to face the differences of dialing in the Southern or Western states in comparison to dialing in New York and other Northern areas. Even American call center agents must adjust their demeanor in these situations. Understanding and emulating these cultures can have a big impact on production. An offshore call center trainer will know how to convey these cultures.

Language Training

Most Americans can listen to a call center agent for just 1 minute and be able to tell exactly what country that agent is from. Indians may have the most distinct accent of them all but it’s just as easy to spot a Filipino or an Eastern European on the phone as well. The being said, each has it’s own hurdles to overcome in order to smooth out their accent and improve pronunciation of English words. Even if they came to the US it would take ten years to loose the accent but the objective is to at least clean it up and this will have a huge impact on the communication. An expert call center trainer can also help with vocabulary and idioms as Americans have their own way of talking. As an American I can speak entirely in expressions and idioms in such a way that only another American would understand. Here’s an example… “It’s hard to catch the drift when a dude is using going around his elbow to use idioms back to back.” Ever watched a British movie and just didn’t really get what someone said even though they were speaking English? The British are also famous for this. Lastly, I speak fluent Tagalog but Filipinos can do it to me too and this is why it’s important to learn idioms and expressions.

Industry Specifics Trainer

If you are dialing on an insurance process, many Eastern Europeans, Filipinos and Indians take public transportation and most will never obtain an auto, home or life insurance policy and therefore, may not have a basic understanding of how these insurances work. In the same sense, mortgages are almost unheard of in these countries so additional training may be needed to explain the basics of mortgages and home loans when dialing on mortgage processes. These are just a couple of examples but the point is that no matter what your process is the chances are that additional call center training will be needed to educate offshore call center agents about American products and services.

Basic Phone Skills Training

Anyone in the call center industry will tell you that doing business over the phone, opposed to doing business face to face is a whole different animal. Call center agents should be guided by a call center trainer to know when to talk, when to listen and when to just shut up and leave a little space in the conversation. The art of phone etiquette can be found naturally in ultra social individuals but additional call center training is required for most. In addition, these styles vary depending on inbound and outbound call center processes as well as with sales and customer service processes. One’s demeanor and etiquette over the phone can make a huge difference in the call flow.

I have been working in call centers off and on since the age of 18 and have helped launch, manage and train call center facilities in the US, Philippines, India and Romania. Please contact me today for a free consultation as an offshore call center trainer.

Quality, quantity and and timing are all major factors of link building outsourcing.  With 8 years of experience and facilities in India, Philippines and Romania we can deliver the highest quality link building services at a fraction of the cost.

Link Building Outsourcing Services

Outsourcing is a wise option as it gives your company the competitive edge over your competition.  In this global economy it’s almost impossible to be successful unless you take advantage of global resources.  Our link building outsourcing system brings these resources within your reach!

Our packages start at only $999/month for a full time link building agent.

• Content distribution
• Blogging
• Forum posting
• Link purchases/trades
• Web2.0 properties
• Social media
• Article marketing
• Black hat techniques (optional)

Link Building Outsourcing

Why should your company outsource your link building efforts to us?  The answer is experience, quality, cost.  With over 8 years of SEO experience, Zachary Williamson has a proven track record of driving thousands, even millions of visitors to his customer’s websites.  Quality, SEO and link building practices have evolved in such a way that quality link building can only be achieved manually, which means a team of link building agents is needed.  Cost, since our company has facilities in India, Philippines and Romania we can offer link building services at a highly reduced price.

Offshore Link Building Outsourcing

When you sign up with our company, we act as a seamless extension of your company. All link building outsourcing agents that we assign to your account remain dedicated and will not be shared with other clients. We provide daily, weekly and monthly reports to make sure you are well informed of our progress and results. All reports are delivered in real-time when you login to your account at SeoBpo.com. We have a custom built CRM that allows you to securely and easily keep up to date with your campaign.  Contact us today for a free quote on link building outsourcing services.

Call Center Outsourcing Consulting

For a hands on approach to improving and optimizing your call center operations, I provide on-site call center outsourcing consulting.  With direct experience in call center consulting in India, Romania and the Philippines, I am in a unique position to offer superior and innovative consulting solutions that are guaranteed to improve your company’s functionality and profitability.

As a business owner myself, I fully understand the importance of ROI and will provide a free analysis of your call center outsourcing operation to make sure that will you see a generous return on your investment dollars before I even accept the job. Having a good set of eyes and ears on the call center floor can increase productivity and the bottom line!

Call Center Outsourcing Consulting

I specialize in offshore call center consulting in India, Romania and the Philippines and have helped launch new call center outsourcing facilities as well as conducted tactical business analysis on existing infrastructures.  Even though most call centers observe an EOP (English only policy) I feel that it is important to connect with your workforce on a cultural level and this is why I have gone above and beyond by learning vernacular languages and cultural differences.  Marunong na ako Mag-Tagalog si Vorbesc Româneşte.

With one visit to your call center I can help find the most stable and cost effective dialer and technology solutions, help with training and management,  optimize employee moral, increase production, assist with human relations and lastly, improve business development strategies.  With over 11 years of direct telemarketing experience and 6 years of call center outsourcing consulting experience, I can render real results that will increase your bottom line.

Offshore Call Center Outsourcing Consulting

Offshore Call Center Consulting

Where will your business be in 1 year 5 years or even 10 years?  Top business consultancy firms are predicting that 90% of all companies, whether mom & pop or enterprising will use call center outsourcing consulting by the year 2014.    The world is getting smaller and the global economy is becoming tightly interconnected.  That being said, those individuals that fail to engage and take advantage of international resources will be left behind.

Contact Zachary today for a free consultation and if you have any thoughts on Call Center Outsourcing Consulting please feel free to comment below.