BPO Consulting

Zachary Williamson | October 21, 2011 | 0 Comments

Global BPO Consulting

As a BPO consultant, I always aim to find the best outsourcing solutions that are customized to each customer’s needs. Before I elaborate on the different levels of BPO consulting, I first want to talk a little bit about the benefits and the future of BPO. Bill Gates, IBM and 90% of the Fortune 500 have been using BPO for over 2 decades. What has changed is the availability of outsourcing infrastructure. Previously, BPO resources were only attainable to large firms but due to globalization and a few pioneers, these same advantages are well within reach for small and mid-sized companies.

BPO is an ever growing, ever changing market. My first experience with global BPO consulting was in 2004 when I contracted a small call center out of India to run a pilot telemarketing campaign to generate real estate leads. As it was my first time the process took months to get off the ground and I ended up spending tens of thousand of dollars. 9 months later I and found myself on a plane headed for Bangalore, India and was able to expand the team from 5 agents to 50 within 6 months. I founded The Lead Tree, LLC which focused primarily on lead generation using call center processes, search engine optimization and software development to build CRM systems including our own propitiatory lead management software.

Philippines BPO Consulting

It wasn’t long before I noticed a trend of big companies starting to outsource in the Philippines so in mid 2006, I got a wild hunch and went to Manila to meet potential outsourcing partners and begin my career in BPO consulting. By 2007, The Lead Tree and it’s partners had grown to employ over 118 people in the US, India and the Philippines and in 2010 expanded to Romania.

The instinct was right as Philippines has since become the ideal place for voice processes while India and Romania still remain dominate players in non-voice processes, IT and software development. What other insights can informative BPO consulting offer you?

Outsourcing Consultant Romania

As I mentioned in some of my previous articles, BPO consulting in Romania had always been on my radar and not just because of Dracula! It’s hard to ignore the investments that Oracle, Microsoft and many other global giants pour into this country. I first arrived in Romania in 2010 to outsource a rather large SEO operation. Since Romania’s inclusion into the EU in 2007, the country has seen a large increase of global outsourcing mainly focused around web development, SEO and even boasts a fast growing call center outsourcing industry. Another huge benefit of SEO outsourcing in Romania is the security. You can expect EU legal standards and even though the country is far from being corruption free it is still a much safer place to do business than India or the Philippines.

BPO Consulting Spotlight

Since 2006, I have managed outsourcing processes and offer BPO consulting in Romania, India and the Philippines for hundreds of small and midsized companies as well as a handful of large firms including New York Life, Countrywide Financial and AIG.

Through the process of my career I have also been contracted by variety of offshore BPO companies from large, 1000+ seat facilities to the 50 seat startup. As a result I have consulted on a wide range of outsourcing processes including database management, call center outsourcing, lead generation/management, SEO outsourcing, BPO consulting, web development and customized software solutions.